Talent / Customer support
Customer support that answers quickly, in your tone.
A dedicated support agent who learns your products and your voice, and uses AI tools to reply faster without sounding like a robot. From £690 a month.
What they can take off your plate
Works in the tools you already use, for example Gmail, Outlook, Zendesk, Freshdesk, Gorgias, Shopify, WooCommerce and Intercom.
Every channel
- Customer emails and help-desk tickets
- Live chat on your website
- Messages on Instagram, Facebook and WhatsApp Business
Orders and bookings
- Track orders and answer "where's my parcel?"
- Process changes, refunds and returns within your rules
- Move or cancel bookings
Getting better every week
- Saved replies in your tone of voice
- Help-centre articles for common questions
- A weekly note on what customers keep asking about
A person, made faster by AI
AI drafts. A person checks and sends.
- AI draftsReplies, summaries, spreadsheets, first versions in seconds
- Your assistant checksFacts, tone and your rules, then edits
- Sent in your nameAnd logged in tonight's handover
Your assistant uses AI tools to draft replies, summarise long threads, tidy spreadsheets and pull details out of documents. That's how one person gets through a day's work that used to need two.
A person reads and checks everything before it goes out. AI never replies to your customers on its own.
- Business AI accounts that don't train on your data
- Your customers' personal details stay out of AI tools unless you agree in writing
- Everything your assistant writes for you belongs to you
Plan your cover
Office hours, evenings, weekends or round the clock. Pick when you need someone on, and see the shifts, the team and an estimate.
Evenings, nights and weekends can cost a little more; your quote confirms it. Send us your rota and we'll quote it.
Price
One monthly price per person, AI tools included. Or any hours from 10 a week, pro rata.
Free, in 10 seconds
See your own agent at work
Type your company's name and what you do. Your own page opens straight away: your inbox being answered live, what your agent would handle, their end-of-day handover and the price.
- Emails answered live, in your business's name
- AI drafts, and a person checks every reply
- The price and the trial week on the page
How it starts
From first call to a working assistant in about a week. The details.
- Day 1
A 15-minute call
Tell us what's eating your week. We'll say honestly whether an assistant would help, and which plan fits.
- A day or two later
A one-page plan
The tasks, hours, tools and price. Nothing starts until you agree.
- Week 1
A trial week
Your assistant learns your tools and tone, with a Renewminder manager alongside. A handover every evening.
- Then
Month by month
Pay at the start of each month. Change hours or stop with 30 days' notice after the first month.
Questions
Does AI reply to my customers?
No. AI drafts and looks things up; your support agent reads, edits and sends every reply. You can see everything they send.
Can they answer the phone?
Yes, if your phone system lets calls be answered from a laptop (most cloud phone systems do). Tell us on the call and we'll check it works before you commit.
What about evenings, weekends or 24/7?
We can cover any hours, up to round the clock, with a team working in shifts. Plan it above and send us your rota; evenings, nights and weekends can cost a little more.
Which languages?
English, plus French or Arabic if your customers need it. We confirm languages before you commit.