Talent / How it works
From first call to a working assistant in about a week.
Five steps, a trial week with nothing to lose, and a handover every evening once you're up and running.
The steps
Most people are up and running within a week.
- 1Day 1
A 15-minute call
Tell us what's eating your week. We'll say honestly whether an assistant would help, and which plan fits.
- 2A day or two later
A one-page plan
Tasks, hours, tools, languages and price, on one page. Nothing starts until you agree.
- 3Before the trial
Meet your assistant
A short video call to meet the person who'll work with you, and set up their logins.
- 4Week 1
The trial week
They learn your tools and tone with a Renewminder manager alongside. Not right? Stop, and pay only for the days worked.
- 5Then
Month by month
Pay at the start of each month. Change hours or stop with 30 days' notice after the first month.
A day with your assistant
A typical full-time day. Yours follows your priorities.
- 08:55Logs in and reads yesterday's notesAnything you left overnight is first in the queue.
- 09:00Inbox and messagesCustomer emails, chats and DMs answered, with AI drafts checked and edited.
- 11:00Orders, bookings and adminChanges, refunds, invoices, data entry and chasing.
- 13:00Your projectsResearch, documents, spreadsheets and anything you asked for this week.
- 16:30Inbox sweepEverything that came in during the day is answered or flagged.
- 17:00HandoverA short note: what got done, what's waiting for you, what's next.
A person, made faster by AI
AI drafts. A person checks and sends.
- AI draftsReplies, summaries, spreadsheets, first versions in seconds
- Your assistant checksFacts, tone and your rules, then edits
- Sent in your nameAnd logged in tonight's handover
Your assistant uses AI tools to draft replies, summarise long threads, tidy spreadsheets and pull details out of documents. That's how one person gets through a day's work that used to need two.
A person reads and checks everything before it goes out. AI never replies to your customers on its own.
- Business AI accounts that don't train on your data
- Your customers' personal details stay out of AI tools unless you agree in writing
- Everything your assistant writes for you belongs to you
Every evening, a handover
What got done, what's waiting for you, and what's next. You never have to chase.
- Replied to 23 customer emails, 4 of them in French
- Moved 9 bookings to next week after the venue change
- Chased 6 unpaid invoices, £1,840 in total
- Turned the supplier call into a one-page summary
- Flagged 2 complaints for you to look at first thing
Drafted with AI, checked and sent by Sara. Tomorrow: the March stock count.
Your data and accounts
The same rules we use for the software we build. Full details in Schedule 2 of our terms.
- Their own login to each of your tools, never a shared password
- Two-step sign-in switched on everywhere
- Only the access the tasks need, removable by you at any time
- A data processing agreement signed before they see customer data
- Business AI accounts that don't train on your data
- Our information security policy, signed by everyone on the team
Questions
How quickly can someone start?
Usually within a week of agreeing the plan: a day or two to set up logins, then the trial week.
Do I need to manage them?
Only as much as you'd brief a colleague. Tell them what to work on; a Renewminder manager handles the rest, from quality checks to holiday cover.
What happens when my assistant is on holiday?
Holidays are agreed with you at least 2 weeks ahead. If we can't cover a day, it comes off your next bill.
Can I change what they work on?
Yes, any time, within the agreed hours. Bigger changes in hours need 30 days' notice.