Talent / Live chat agent
A live chat agent who's a real person.
Every chat on your website answered by one dedicated person who knows your products, while the customer is still on the page. AI drafts, your agent checks and sends. From £690 a month.
A live chat agent from Renewminder Talent is a dedicated person who answers your website chat and your Instagram, Facebook and WhatsApp Business messages in your name and tone. They use AI tools to find answers and draft replies faster, then check every reply themselves. It costs £690 a month part-time (about 85 hours) or £1,250 full-time, in any time zone, up to 24/7 with a shift team.
What they take off your plate
On your website
- Live chat answered while visitors are still browsing
- Pre-sale questions on sizes, stock, delivery and prices
- Chats that come in after hours picked up first thing by email
In your messages
- Instagram and Facebook direct messages
- WhatsApp Business conversations
- Comments that need a reply, not a like
Getting better every week
- Saved replies written in your tone
- Chats tagged, so you can see what people ask
- A weekly note on the questions that keep coming in
An example day
Your website chat and your messages, in one person's hands.
- 09:00Chat on, overnight messages firstReplies to the WhatsApp and Instagram messages that came in overnight.
- 10:15A pre-sale questionChecks stock and delivery dates in your store, then answers before the visitor leaves.
- 11:40"Where's my order?"Finds the tracking, gives a real date, and adds a note to the order.
- 14:30A refund over your limitTakes the details and passes it to you with a suggested answer, as your rules say.
- 17:00HandoverWhat came in, what's waiting for you, and what to fix on the website.
An example day. Your one-page plan sets the real hours and tasks.
What lands in your inbox every evening
A short written handover: what got done, what's waiting for you, what's next. You never have to chase.
- Answered 41 website chats and 17 Instagram messages
- Helped 9 visitors choose a size before they bought
- Sent 3 order questions to the courier and replied with dates
- Passed 1 refund over £100 to you, with a suggested reply
- Most asked today: "do you deliver to Ireland?" (add it to the FAQ?)
Drafted with AI, checked and sent by Lina. Tomorrow: update the saved reply on delivery times.
In the tools you already use
Their own login to each one, with two-step sign-in. You decide what they can see, and you can remove access at any time.
- Intercom
- Zendesk
- Gorgias
- Freshdesk
- Tidio
- tawk.to
- Shopify Inbox
- WhatsApp Business
- Facebook Messenger
A person, made faster by AI
AI drafts. A person checks and sends.
- AI draftsReplies, summaries, spreadsheets, first versions in seconds
- Your assistant checksFacts, tone and your rules, then edits
- Sent in your nameAnd logged in tonight's handover
Your assistant uses AI tools to draft replies, summarise long threads, tidy spreadsheets and pull details out of documents. That's how one person gets through a day's work that used to need two.
A person reads and checks everything before it goes out. AI never replies to your customers on its own.
- Business AI accounts that don't train on your data
- Your customers' personal details stay out of AI tools unless you agree in writing
- Everything your assistant writes for you belongs to you
Price
One monthly price per person, AI tools included. Or any hours from 10 a week, pro rata.
Free, in 10 seconds
See your own agent at work
Type your company's name and what you do. Your own page opens straight away: your inbox being answered live, what your agent would handle, their end-of-day handover and the price.
- Emails answered live, in your business's name
- AI drafts, and a person checks every reply
- The price and the trial week on the page
Weighing it up?
Honest comparisons, with the sums shown and the sources linked.
How it starts
From first call to a working assistant in about a week. The details.
- Day 1
A 15-minute call
Tell us what's eating your week. We'll say honestly whether an assistant would help, and which plan fits.
- A day or two later
A one-page plan
The tasks, hours, tools and price. Nothing starts until you agree.
- Week 1
A trial week
Your assistant learns your tools and tone, with a Renewminder manager alongside. A handover every evening.
- Then
Month by month
Pay at the start of each month. Change hours or stop with 30 days' notice after the first month.
Questions
Is it a chatbot?
No. A person reads every chat and sends every reply. AI helps them find the answer and draft faster, but it never replies to your customers on its own.
How quickly do they reply?
While the customer is still on the page is the aim. We agree a reply-time target in your one-page plan and report against it in the weekly note.
Do we need a chat tool already?
No. If you don't have one, we'll suggest a simple option that fits your website and budget, and your agent can help set it up.
Can you cover evenings, weekends or 24/7?
Yes, with a shift team. Round-the-clock cover is from about £5,345 a month; evenings, nights and weekends can cost a little more. Try the cover planner on the pricing page.
Which languages?
English, plus French or Arabic if your customers need it. We confirm languages before you commit.