Talent / E-commerce customer support
Customer support for your online store, in your tone of voice.
"Where's my order?", returns, refunds, exchanges and reviews, handled by one dedicated agent who knows your products and works inside your store and help desk.
Renewminder Talent provides e-commerce customer support for Shopify, WooCommerce and other online stores. A dedicated agent answers order, delivery and returns questions, processes refunds within your rules, and replies to reviews, using AI tools to work faster.
What's included
Orders and delivery
- "Where's my order?" answered with tracking
- Address changes and order edits
- Courier claims and lost parcels chased
Returns and refunds
- Returns processed within your policy
- Refunds and exchanges in Shopify or WooCommerce
- Chargebacks and disputes prepared for you
Growth
- Replies to reviews on your store and Google
- Pre-sale questions answered fast, so carts convert
- Product FAQs and help articles kept up to date
A person, made faster by AI
AI drafts. A person checks and sends.
- AI draftsReplies, summaries, spreadsheets, first versions in seconds
- Your assistant checksFacts, tone and your rules, then edits
- Sent in your nameAnd logged in tonight's handover
Your assistant uses AI tools to draft replies, summarise long threads, tidy spreadsheets and pull details out of documents. That's how one person gets through a day's work that used to need two.
A person reads and checks everything before it goes out. AI never replies to your customers on its own.
- Business AI accounts that don't train on your data
- Your customers' personal details stay out of AI tools unless you agree in writing
- Everything your assistant writes for you belongs to you
Price
One monthly price per person, AI tools included. Or any hours from 10 a week, pro rata.
Free, in 10 seconds
See your own agent at work
Type your company's name and what you do. Your own page opens straight away: your inbox being answered live, what your agent would handle, their end-of-day handover and the price.
- Emails answered live, in your business's name
- AI drafts, and a person checks every reply
- The price and the trial week on the page
Questions
Which platforms do you work with?
Shopify, WooCommerce, BigCommerce, Etsy and Amazon seller tools, plus help desks such as Gorgias, Zendesk, Freshdesk and Intercom.
Can you handle peak season?
Yes. Add hours or extra people for Black Friday and Christmas with 30 days' notice, or ask us for a seasonal plan.
Can the agent issue refunds?
Yes, within limits you set. Anything above the limit is sent to you to approve.
Do you support international stores?
Yes: English, French and Arabic, and any time zone, up to 24/7.